7 things that chase away customers from your organisation

Your business organization exists to render quality goods and services to current and potential customers through the management and staff team. Therefore the role of management and staff team of any organisation has the following key components; To attract good customers to the organisation , To serve the customers in a satisfactory manner and To […]

Give your customers VIP treatment

Give your customers VIP treatment

The only reasons you report daily to your organisation is because of customers. Your daily duty is therefore to attract, serve and retain customers with the aim of meeting your organisation top and bottom line goals. You are all at the service of our customers from shareholders up to the gateman. The customers are the […]

Poor customer service can mess your business

Poor customer service can mess your business

The role of your staff is to attract customers to your business, to serve them well whenever they are in contact with the organisation and to keep them satisfied so that they do not think of living the organisation.  Many organisations find it difficult to succeed because the role of staff is not understood by […]

Getting customers on board can be difficult

Getting customers on board can be difficult

Majority of customers are not difficult for the sake of being difficult. I have often found myself being difficult to my supplier but for a reason. Although a few of the customers can just be difficult. There are good reasons for a customer to be difficult to you. You have also to remember that you […]

Make a special day for your customers

Make a special day for your customers

We quite often take our customers for granted. We always assume after all they have been with us for years and what is the worry about .This is extremely dangerous as one day you will find some of your customers have been taken by the competition.  We should remember our customers are represented by human […]

7 guidelines on how to profitably handle incoming calls

The key role of management and staff of any organisation is to build profitable and lasting link or bridge or relationship with the current and potential customers and the public in order to enhance the revenue earning capacity of an organisation.  People call your organisation for various purposes including inquiring about   employment opportunities, making inquiries […]

Who is more important person in an organisation?

Who is more important person in an organisation?

A customer is a King and a centre of life in your business and without him your business will close the doors. A customer is the one who puts money in the business to pay all the key stakeholders. Everyone  in your organisation exists because of the customer. Everyone in an organisation exists to attract, […]

Why is a customer a king?

Why is a customer a king?

The customer with effective demand never bargains with any supplier as he or she can divert the order to many suppliers offering quality goods and services on good terms. Therefore the customer is the reason why business men and women exist in business and without current and potential customers will mean the end of the […]

Does your customer perception matter?

Does your customer perception matter?

What customers’ impression do you create in the minds of your customers?  Do customers feel welcome to the organisation? Have you set up systems to facilitating customers? Do the customers feel that they are harassed whenever they approach the organisation for service?  Are customers taken as a kings or as intruders in the organisation?  Do […]

You have to know your potential customers

You have to know your potential customers

If you want to succeed in life then you have to know the type of customers you want to attract to your organisation. If you do not specify then any customer good or bad will qualify to be on your customer list. To help in building relationship with your customer, you have to specify the […]