Avoid annoying customers when you interact with them
Customers will interact with your company because they need the products or services that your company offers on the market. The need could be personal or work-related. Sometimes customers that interact with you may not know the exact product or services that will satisfy their needs. They rely on the staff to advise them on […]
The effectiveness of customer care depends on the capacity of the staff
Customers are the reasons why all staff exist in the company. The company exists to add value to customers by providing high-quality goods and services that meet their needs. Customers are looking for high-quality goods and services offered at a fair price, under unique good customer care arrangements, and from a supplier who values them. […]
Good customer care will always make you a winner
Why do businesses exist? Businesses exist to produce goods and services that satisfy and meet customers’ needs. Without customers. These businesses will have only the option to close down. For the customers to know more about the products and services of the company, they have to interact with its employees hence the need for the […]
7 things that chase away customers from your organisation
Your business organization exists to render quality goods and services to current and potential customers through the management and staff team. Therefore the role of management and staff team of any organisation has the following key components; To attract good customers to the organisation , To serve the customers in a satisfactory manner and To […]
Give your customers VIP treatment
The only reasons you report daily to your organisation is because of customers. Your daily duty is therefore to attract, serve and retain customers with the aim of meeting your organisation top and bottom line goals. You are all at the service of our customers from shareholders up to the gateman. The customers are the […]
Poor customer service can mess your business
The role of your staff is to attract customers to your business, to serve them well whenever they are in contact with the organisation and to keep them satisfied so that they do not think of living the organisation. Many organisations find it difficult to succeed because the role of staff is not understood by […]
Getting customers on board can be difficult
Majority of customers are not difficult for the sake of being difficult. I have often found myself being difficult to my supplier but for a reason. Although a few of the customers can just be difficult. There are good reasons for a customer to be difficult to you. You have also to remember that you […]
Make a special day for your customers
We quite often take our customers for granted. We always assume after all they have been with us for years and what is the worry about .This is extremely dangerous as one day you will find some of your customers have been taken by the competition. We should remember our customers are represented by human […]
7 guidelines on how to profitably handle incoming calls
The key role of management and staff of any organisation is to build profitable and lasting link or bridge or relationship with the current and potential customers and the public in order to enhance the revenue earning capacity of an organisation. People call your organisation for various purposes including inquiring about employment opportunities, making inquiries […]
Who is more important person in an organisation?
A customer is a King and a centre of life in your business and without him your business will close the doors. A customer is the one who puts money in the business to pay all the key stakeholders. Everyone in your organisation exists because of the customer. Everyone in an organisation exists to attract, […]