What can go wrong in the human resources department?
What can go wrong in the human resources department? The company may have in place both a good recruitment policy and a training program that attracts talented employees with adequate experience to the company. However, the employees who are the most treasured asset of any company may still leave the company because of other […]
The lessons learned in the boardroom
The time I have spent on different boards has given me a chance to enhance my leadership and oversight experience through networking with fellow board members and deliberations of papers submitted to the board by management. I have attended several face-to-face meetings with senior management, internal and external auditors, and other stakeholders that have further […]
The checklist for the board of directors
The effectiveness of the directors of an organization is often affected by their failure to do important things because of a lack of someone or a tool to remind them. A checklist can be developed and applied by the board of directors to remind itself of things to do at the board level. The important […]
Do employers contribute to the underperformance of their staff?
The underperformance of staff refers to the inability of staff to perform the duties of the role within a given time and also to behave properly at the workplace. Improper behaviour includes the tendency of negative attitude and non-compliance with the policies, rules, and procedures of the company. What causes the underperformance of staff Generally, […]
The roadblocks preventing effective board meeting
The board may fail to deliver on its role of providing leadership (direction) and oversight (paying attention) to the organization for the organization to meet its goals and eventually its mission because of several roadblocks. In this article, I am sharing my personal views on key roadblocks or barriers that prevent a board from […]
Avoid annoying customers when you interact with them
Customers will interact with your company because they need the products or services that your company offers on the market. The need could be personal or work-related. Sometimes customers that interact with you may not know the exact product or services that will satisfy their needs. They rely on the staff to advise them on […]
The effectiveness of customer care depends on the capacity of the staff
Customers are the reasons why all staff exist in the company. The company exists to add value to customers by providing high-quality goods and services that meet their needs. Customers are looking for high-quality goods and services offered at a fair price, under unique good customer care arrangements, and from a supplier who values them. […]
Obstacles preventing a company from achieving its goals and mission
Some companies have well-documented plans in place for highly qualified and experienced people to do the work. In addition, they have well-documented processes and state-of-the-art technology to automate processes, and yet their performance shows signs of stagnation in terms of shrinking market share and declining profitability among others. Several obstacles or roadblocks could bring about […]
Good customer care will always make you a winner
Why do businesses exist? Businesses exist to produce goods and services that satisfy and meet customers’ needs. Without customers. These businesses will have only the option to close down. For the customers to know more about the products and services of the company, they have to interact with its employees hence the need for the […]
A website promotes business growth
A website is a collection of linked web pages (hyperlinked documents) that share related content under a common domain name that is powered by a web server (computer store). The goal of a company website is to assist in business growth by providing quality, up-to-date, and easily accessible content that adds value and meets the […]